Reference

djrum4d Privacy Policy for Indonesia Accounts

Your account data, DANA, OVO, GoPay, and QRIS receipt records, and lobby session logs are handled under this Privacy Policy before you open an account or return to…

DANA and QRIS recordsAccount > Privacy path09:00-23:00 WIB supportCookie choices shown
djrum4d djrum4d Privacy Policy for Indonesia Accounts
PRIVACY HELP

Ask Us About Your Privacy Choices

Privacy questions should reach the team that can check your account trail, not a general inbox that leaves you waiting. We keep privacy contact paths open daily from 09:00 to 23:00 WIB through live chat, email, and WhatsApp. For safety, we verify your account step before we discuss data, payment records, or device access history.

Team online

Live chat privacy request

Use live chat from the lobby or Account > Help when you need a copy of your account data or want a cookie setting explained. We answer privacy tickets from 09:00 to 23:00 WIB.

Email data change request

Send an email to [email protected] with your account phone number, wallet name, and the change you want. We check the account step first so your data is not released to the wrong person.

WhatsApp verification path

If you message us on WhatsApp, we only ask for the last four digits of the registered phone and a recent transaction reference. Do not send passwords, OTP codes, or full wallet screenshots.

HANDLING METHOD

How We Handle Cookies and Logs

Clear privacy controls help you decide what stays on your account and what needs a closer look.

Account identity checks

During account opening, we ask for a phone number and wallet name so we can match your login with payment records. If either changes, contact support before your next DANA, OVO, GoPay, or QRIS transaction.

Cookie controls

Cookies help keep you signed in, remember language choice, and measure page errors. You can adjust them at Account > Privacy > Cookies, then refresh the lobby so the new setting applies to your next session.

Device access records

We record device type, browser, IP range, and login time when you enter the lobby. Check Account > Security > Devices to remove an old phone or flag a login you do not recognise.

Game session privacy

Session logs for Lightning Roulette, Mines, Rocket Crash, Bingo, Fish Hunter, and Volleyball Betting show timing, round references, and account ID. We use them to answer disputes and protect your wallet activity.

Payment record handling

DANA, OVO, GoPay, and QRIS records are used to match deposits, confirm withdrawals, and trace failed scans. We keep wallet references separate from chat messages unless you ask support to connect both during a case.

Retention and deletion

Some records can be deleted after account closure, while security logs and payment references may need to stay longer for fraud checks or legal requests. We tell you which category applies before acting on your request.

Privacy Questions Before You Open Account

Before you share a phone number or scan a QRIS code, you should know how we handle your data and how to contact us. These answers cover the requests we receive most often about access, corrections, cookies, payment records, and device logs under this Privacy Policy.

We collect your phone number, account name, login details, device data, and payment references linked to DANA, OVO, GoPay, or QRIS. We use this data to run your account, secure access, and match transactions.

Yes. Contact live chat or email [email protected] from the phone number tied to your account. We verify your identity first, then prepare the account data we can share under applicable law.

Go to Account > Profile and check the current details before you contact support. We may ask for a recent QRIS, DANA, OVO, or GoPay reference so the change cannot be made by another person.

Cookies keep your session active, remember display choices, and help us find page errors that affect account access. You can change preferences in Account > Privacy > Cookies or through your browser settings.

Only the teams and processors needed for payment matching, security checks, and withdrawal verification can handle those records. Support sees limited references unless your case requires a deeper check and your identity has been verified.

We keep device and login logs only as long as needed for security checks, dispute handling, and legal obligations. Some records may remain after account closure if they are tied to fraud prevention or payment tracing.

Yes. Access and eligibility depend on local law and are available only where local law permits. Your privacy request is handled within the rules that apply to our service area and your verified account status.